Last Updated: February 2026

At Mr. Cool, your satisfaction is our top priority. We stand behind the quality of our ice pops and want you to be completely happy with your purchase. This policy outlines our return and refund process.

7-Day Return Window

We offer a 7-day return policy from the date you receive your order. If you're not completely satisfied with your purchase, you may return unopened products within 7 days of delivery for a full refund or exchange.

Important: Due to the nature of our products (frozen food items), we can only accept returns of unopened, sealed products that have been kept frozen and in perfect condition.

What Can Be Returned

• Unopened ice pop packages in original sealed condition
• Products that arrived damaged or defective
• Products that were incorrect or missing from your order
• Products with quality issues (melted during transit, packaging damage)
• Products received within the 7-day return window

What Cannot Be Returned

• Opened or partially consumed products
• Products that have been improperly stored (not kept frozen)
• Products returned after the 7-day return window
• Products without original packaging or seals
• Products purchased from third-party retailers

How to Initiate a Return

Step 1: Contact Us

Contact our customer service team within 7 days of receiving your order:

Phone: +92 334 9274874
Email: hello@mrcoolicepops.pk

Please include your order number, reason for return, and photos of the product (if damaged).

Step 2: Get Return Authorization

• Return Authorization (RA) number
• Return shipping instructions
• Return address (if applicable)

Note: Do not ship products back without authorization.

Step 3: Ship Your Return

Package the product securely in its original packaging, include the RA number, and ship to the provided address.

Important: For damaged or quality-related issues, we may arrange free pickup.

Step 4: Receive Your Refund

Once we receive and inspect your return, refunds are processed within 5–7 business days.

Refund Process

Refund Method

• Online Payments: Refunded to original card/account within 5–7 business days
• Cash on Delivery: Bank transfer (account details required)
• Mobile Wallets: JazzCash / EasyPaisa within 3–5 business days

Refund Timeline

• Inspection: 1–2 business days
• Approval: Same day after inspection
• Processing: 5–7 business days

Partial Refunds

Partial refunds may apply if the product shows signs of use, tampering, or damaged packaging due to improper handling.

Exchanges

We offer exchanges for different flavours or quantities. To request an exchange:

• Contact us within 7 days of delivery
• Tell us the product you want to exchange for
• Follow the return process above

Note: Exchange shipping is free for defective or incorrect items. Preference-based exchanges may incur shipping charges.

Return Shipping Costs

Return Reason	Who Pays Shipping
Damaged or defective products	Mr. Cool
Wrong item sent	Mr. Cool
Quality issues (melted, compromised)	Mr. Cool
Change of mind	Customer
Ordered the wrong flavour or quantity	Customer

Special Conditions for Frozen Products

• Products must remain frozen during return
• Contact us immediately if there is an issue
• Photo evidence helps faster processing
• No returns based solely on taste preference once opened

Bulk & Wholesale Orders

• Different terms may apply based on agreement
• Contact wholesale support at +92 334 9274874
• Large orders may require on-site inspection

Damaged or Missing Items

• Inspect your order immediately upon delivery
• Take clear photos of any damage
• Contact us within 24 hours
• Keep all packaging and documents

Quality Guarantee

• 100% natural flavours
• Properly frozen and sealed
• Insulated packaging with ice packs
• Fresh and within expiry dates

Contact Us

Mr. Cool Customer Service
Phone: +92 334 9274874
Email: tiptopsmrcool.pk@gmail.com
Address: G-15, Islamabad, Pakistan

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM
Response Time: Within 24 hours

Important Notes

• Policy applies only to purchases from mrcoolicepops.pk
• Retailer purchases must be returned to the original seller
• Returns are subject to inspection and approval
• This policy may be updated without prior notice

Your satisfaction matters. If you're not happy with your purchase, we’ll make it right.